Careers at UKG

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For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. 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Be hands-on with code, maintaining high technical standards and actively participating in design and architecture decisions, code reviews, and helping engineers optimize their code. Ensure that high standards of performance, scalability, and reliability are maintained when architecting, designing, and developing complex software systems and applications. Ensure accountability for the team's technical decisions and enforce engineering best practices (e.g., documentation, automation, code management, security principles, leverage CoPilot). Ensure the health and quality of services and incidents, proactively identifying and addressing issues. Utilize service health indicators and telemetry for action. Implement best practices for operational excellence. US citizenship Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 8+ years of experience in software development, with 3+ years in a technical leadership role and 2+ years in a people management role. Proven track record of leading and delivering large-scale, complex software projects in an agile environment. Master's degree or PhD in Computer Science, Engineering, or a related technical field. Familiarity with CI/CD pipelines and automation tools. Demonstrated commitment to diversity and inclusion initiatives. Familiarity with developing accessible technologies. Excellent communication and leadership skills, with a demonstrated ability to influence and drive change. Deep expertise in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript. Extensive experience with software architecture and design patterns. Strong understanding of cloud technologies like Azure, AWS, or GCP and DevOps principles. We work in a collaborative, hybrid model. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Job Summary: The Payroll Representative performs payroll-related functions, including processing, tax compliance, review of automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment. The Payroll Representative also provides exceptional customer service. Duties and Responsibilities: Performs payroll-related functions, including but not limited to payroll processing, audits, and maintenance Performs file imports into payroll system from various sources and validates payroll data in a timely manner Prepares off-cycle payrolls and manual checks as necessary Builds strong partnerships with customers and provides superior customer service Identifies areas of customer dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed Participates in recurring customer calls and serves as point of contact for projects, tasks or issues Quarter End, Year End, and Open Enrollment assistance and task execution Escalates non-routine inquires and issues to Team Leader or Manager Required Qualifications: Ability to analyze and resolve problems through effective customer service interface and communication Ability to understand and follow written and verbal instructions Ability to deal effectively with a diverse set of individuals at all organizational levels Coordinate multiple tasks simultaneously Quickly and easily adapts to change and shifting priorities with enthusiasm Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel) Preferred Qualifications: Associate degree or equivalent, one to two years related experience, or equivalent combination of education and experience UKG Pro Experience FPC/CPP Certification Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $20.00 to $28.75 hourly; however, base pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893382571945", "isPrivate": false, "latlongs": "34.0753762,-84.2940899"}, {"id": 893382570556, "name": "Sr Mgr. Machine Learning Engineering", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Information Technology", "business_unit": "Information Technology", "t_update": 1748963281, "t_create": 1748360240, "ats_job_id": "1b43f66c-6e0c-4fba-a41e-f2500ecb7a5d", "display_job_id": "SRMGR013896", "type": "ATS", "id_locale": "SRMGR013896-en", "job_description": "Lead end-to-end architecture, design, and development of contact center platforms, including IVR, call routing, CTI, and omnichannel engagement. Oversee the integration of AI technologies such as NLP, speech analytics, conversational bots, predictive routing, and agent-assist tools. Manage and grow a team of engineers, fostering a culture of innovation, high performance, and continuous learning. Collaborate with AI/ML, product, and UX teams to deliver features that improve customer self-service and agent productivity. Ensure systems meet performance, scalability, security, and compliance requirements (e.g., PCI, GDPR). Define KPIs and lead initiatives to improve service levels, response times, and automation effectiveness. Partner with vendors and internal stakeholders to evaluate and integrate third-party AI and CX solutions (e.g., Amazon Connect, Genesys, Five9, NICE, Google CCAI, OpenAI). 10+ years of software engineering experience, with at least 3+ years in a senior management or engineering leadership role. Proven experience with Contact Center technologies, such as Amazon Connect, Twilio Flex, Genesys, Five9, or NICE. Strong knowledge of AI/ML integration, especially in conversational AI, speech-to-text, sentiment analysis, or agent assist. Experience managing omnichannel communication platforms, including chat, email, SMS, and voice. Solid understanding of modern cloud infrastructure (AWS, GCP, or Azure) and DevOps principles. Track record of building scalable, resilient systems with a focus on customer and agent experience. Strong cross-functional collaboration skills and ability to influence stakeholders at all levels. Experience with OpenAI, Google Dialogflow, Azure Cognitive Services, or similar LLM/NLP platforms. Background in customer service operations, workforce optimization, or contact center analytics. Familiarity with real-time dashboards, reporting, and performance tuning for contact center operations. 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