Careers at UKG

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For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $24.23 to $34.81 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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We're united by purpose, inspired by you. About the Role The Professional Services Solution Consultants are the key resource entrusted with understanding our customer's core business drivers and requirements, and then envisioning and delivering solutions that meet those needs. Solution Consultants will promote best-of-breed solutions for Manufacturing work practices, as well as define and communicate technical solutions for the Manufacturing customers we implement. Manufacturing is one of our largest verticals boasting a vast array of customers both nationally and internationally. These clients range from automobiles, defense, food processing, mining, alternative energy, consumer goods, and electronics. We are in search of a team player and confident leader with experience in one or more of these spaces who has a passion for building relationships and delivering outstanding customer service. Successfully implementing UKG products for customers following our prescribed methodology Preparation of detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, hand offs and decision points Providing strategic expertise and consulting across the UKG Solution with a focus that will help support our customers, answering complex questions on function and usage of product Providing consultative and well documented designs to the internal UKG Team working on projects, mentorship, and in-house education Maintaining a high level of enterprise competence, coordinating development and assignments as well as identifying, capturing, and sharing expertise Basic Qualifications: 3+ years experience working in the Manufacturing or Service and Distribution industry OR 3+ years of software implementation experience Ability to travel up to 25% Preferred Qualifications: Consulting/customer implementation experience in a technical environment, preferably in Workforce Management Broad knowledge of labor-management, HR/Payroll, ERP, or similar domain product/systems Excellent oral and written communication skills Experience with UKG/Kronos Workforce Central and/or Workforce Dimensions a plus Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $70,100 to $100,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893381549824", "isPrivate": false, "latlongs": "38.7945952,-106.5348379"}, {"id": 893381544275, "name": "Dir. 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Interprets, executes and recommends modifications to company strategies and procedures. Often meets with senior managers and peers from other functional groups to deal with external dependencies and issue resolution Interacts with senior customer management (VP/Director level) in both pre and post sales situations. Represents UKG to these customers and has authority to commit significant company resources in these interactions. Responsible for customers' overall satisfaction. Responsible for key product input and requirements communications to Engineering which have very significant impact on medium term company competitive positioning and service delivery costs. Develops staffing strategies. Recruits and hires staff. Supervises direct and functional reports. Establishes individual performance goals and priorities. Reviews performance against goals. Provides counseling. Plans, approves, and implements programs for the timely development and progress of each individual. Plans and grants salary increases as appropriate. Manages discipline and documentation steps in problem employee situations. Manages dismissals. Work independently without direct supervision and with minimal guidelines. Minimum 10 years technical support management experience & experience leading other leaders in a high volume support environment Minimum 5 years experience in HR, Payroll and/or Time and Labor domains Ability to work in office 3 days a week Proven results in improving customer satisfaction, customer retention, employee engagement and team productivity. Ability to manage conflict situations constructively. Ability to manage conflict situations constructively. Ability to multi task and prioritize projects, time manage, and practice detail oriented organizational skills. Experience working in a fast-paced environment and consistently delivering projects on or before expected due dates. 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Process contract termination for assigned accounts in a timely manner as warrants. Maintain Customer Account records in various systems related to contract amendments while processing credits and invoices. Partner closely with cross-functional departments to ensure information within Salesforce Contracts, Oracle Service Contracts, Microsoft Dynamics, and any other operational systems are updated accurately and timely. Handle incoming and out-going field questions/issues from Customers, Sales, Finance and other departments within UKG regarding contract issues involving appropriate parties as needed for final resolution. Ensure all monthly contract activities are processed accurately, efficiently and in a timely manner to assist with monthly revenue recognition, invoicing and account reconciliation. Ensure invoice/usage disputes from internal and external parties are resolved in a timely manner through Service Now. 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