Careers at UKG

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For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. 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Research penalty & interest cases to determine root cause. Document fact-finding details and timelines to support recommendation for resolution, including customer and/or UKG financial responsibility. Collaborate, engage, and build partnerships with cross-functional teams to gather additional information and facts needed to determine root cause. Present clear and concise penalty & interest case updates needing approval to senior leaders. Engage with directly customers verbally and in writing to provide an explanation of findings, decision, and/or case updates. Create and build a network of agency connections to assist with negotiating, recovering, and abating penalty & interest fees to reduce financial risk. Submit waiver and/or abatement letters to agency to recover fees on the behalf of customers. Lead and actively participate in meetings to share updates, obtain approval, and promote dialogue of other participants. Act as a Subject Matter Expert (SME) for Risk cases, leveraging your expertise to guide and support both customers, team members and internal partners. Contribute to the penalty & interest development and enhancement of internal training, ensuring resources and process are up to date, informative, and engaging. Track and update penalty & interest cases in Smartsheet to monitor trends and make recommendations for process improvements, training, and system enhancements. Stay updated on industry trends, customer feedback, and emerging technologies to continuously improve service delivery. Contribute internally to the UKG Team to share knowledge and best practices; contribute to internal projects and initiatives; serve as a Subject Matter Expert (SME) for technical or process knowledge. Previous experience in customer support or related roles with a focus on providing exceptional service and building strong customer relationships. Proven advanced tax filing knowledge, penalty & interest fees and understanding of the abatement process. Excellent communication skills, both verbal and written, with the ability to present information clearly and concisely, along with modifying the message based on the audience. Proven ability to effectively negotiate. Bachelor's degree in a relevant field or equivalent experience. Proven track record of successfully recovering fees from reporting agencies. Strong understanding of Federal, State, and Local agency knowledge, portals, and sites. Proven ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously. Familiarity with Payment Services or related experience is a plus. Passion for customer satisfaction and a genuine desire to exceed customer expectations", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://apply.ukg.com/careers/job/893380245325", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 893379010515, "name": "Sr Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States", "Santa Ana,CA,United States"], "hot": 1, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1741884821, "t_create": 1729836750, "ats_job_id": "ca88dbb4-3864-4c19-bea1-3089ee429c03", "display_job_id": "SRPRO009705", "type": "ATS", "id_locale": "SRPRO009705-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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Business Reviews should include advise and consultation to customer regarding HR challenges and integration of UKG products. In these business reviews you should also be focusing on \"Innovation\" by sharing new product offers, new product innovation with effort toward sales Increase customer engagement and participation in high-quality experiences through driving attendance for Aspire at all levels of the client, from Executive to Administrator levels Collaborate with Field Marketing to invite customer and regional partners to appropriate regional events and conduct at least 2 regional events per quarter that combine Networking and UKG or Industry engagement Collaborate with Customer Marketing team to establish customer references and identify individuals to nominate for Insider and Exec Advisory programs as appropriate Monitor account concerns through partnerships with assigned technical resources on customer needs, sentiment, challenges and adoption and partner for solutions that improve customer satisfaction and experience when necessary Proactively monitor health of customer account, identify risks, and 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