Careers at UKG

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For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>here</a>.<br><br><div class='headers'>ABOUT OUR JOB DESCRIPTIONS</div><br>All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. 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They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change."}, "fr-ca": {"hiringScamHeading": "AVIS SUR LES ESCROQUERIES EN MATI\u00c8RE D\u2019EMBAUCHE", "hiringScamBody": "UKG ne vous demandera jamais une copie de votre permis de conduire, de votre carte d\u2019assurance sociale ou de votre passeport lors d\u2019un entretien d\u2019embauche. Pour les nouvelle embauches, nous ne demandons pas de paiement pour l\u2019achat d\u2019\u00e9quipement, le co\u00fbt de la formation ou la r\u00e9ception des documents d\u2019accueil. UKG ne fait pas d\u2019offres d\u2019emploi en dehors de son processus d\u2019embauche officiel. Pour vous aider \u00e0 vous prot\u00e9ger contre d\u2019\u00e9ventuelles escroqueries en mati\u00e8re d\u2019embauche, d\u00e9couvrez notre processus d\u2019embauche officiel, qui est d\u00e9crit <a href='https://www.ukg.com/about-us/careers/faqs' class='a-link' target='_blank'>ici</a>.", "aboutJobDescriptionHeading": "\u00c0 PROPOS DE NOS DESCRIPTIONS D\u2019EMPLOI", "aboutJobDescriptionBody": "Toutes les descriptions d\u2019emploi sont r\u00e9dig\u00e9es de mani\u00e8re \u00e0 refl\u00e9ter fid\u00e8lement le poste \u00e0 pourvoir et \u00e0 inclure les responsabilit\u00e9s professionnelles g\u00e9n\u00e9rales. Elles ne pr\u00e9sentent pas un inventaire complet et d\u00e9taill\u00e9 de toutes les t\u00e2ches, responsabilit\u00e9s et qualifications requises pour le poste. La direction se r\u00e9serve le droit de r\u00e9viser le poste ou d\u2019exiger l\u2019ex\u00e9cution d\u2019autres t\u00e2ches ou de t\u00e2ches diff\u00e9rentes si ou lorsque les circonstances changent."}}, "talentNetworkHeroBanner": {"en": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "fr-ca": {"jtnHeroBannerImage": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}}}, "talentNetworkHeroBanner": {"title": "  ", "image": "https://static.vscdn.net/images/careers/demo/ukg-sandbox/1723627682::JTN_CA-FR_Banner_IMG"}, "recaptcha_enabled": 1, "companyName": "UKG", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "positions": [{"id": 893379010515, "name": "Sr Product Support Representative", "location": "Maitland,FL,United States", "locations": ["Maitland,FL,United States", "Santa Ana,CA,United States"], "hot": 1, "department": "Customer/Technical Support", "business_unit": "Customer/Technical Support", "t_update": 1732226698, "t_create": 1729836750, "ats_job_id": "ca88dbb4-3864-4c19-bea1-3089ee429c03", "display_job_id": "SRPRO009705", "type": "ATS", "id_locale": "SRPRO009705-en", "job_description": "Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Sr Product Support Representative, you'll be responsible for delivering top-notch support to UKG Ready customers. We value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing full-suite support of the UKG Ready application. Duties and Responsibilities: Offer comprehensive support for assigned cases, including outbound communications and support tickets. Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities. Provide timely, accurate, and complete responses to customer inquiries. Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings and current department policies and procedures to provide accurate solutions. Must be able to go into the office 3 days a week. Basic Qualifications: 2+ years hands-on experience in customer and/or technical support environment Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience. Preferred Qualifications: Human Capital Management experience Excellent time management and problem-solving skills Strong verbal and written communication skills Understanding of Salesforce Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. 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In this role you will be responsible for leading and driving the architectural design and implementation of key modules within the product. This role requires a strong technical background and a passion for driving innovation and efficiency. Architects are members of a team that participate in how we define, implement, and enforce an overall architecture practice, including principles and standards. They are focused on improving efficiency and effectiveness of the business through architectural designs that align and fit within the technical ecosystem. They are the primary drivers of design, while also being technically hands-on to support the teams and ensure that ongoing feature deliveries are well-designed, resilient and optimized for performance. This role will work as a thought leader in our cross-functional teams to help define and govern the processes spanning over the whole software development lifecycle. The ideal candidate is an experienced software architect with experience in cloud infrastructure, enterprise architecture, software development principles and artificial intelligence/machine learning technologies. 1. Provide technical leadership and support to UKG Ready engineering teams Develop, design, and communicate a clear architectural vision and design for the teams that is aligned with the organization's goals and objectives, while keeping a product suite mindset at the forefront. Understand product requirements, drive for clarity of requirements to ensure the design is fit for purpose, and ensure design supports architecture strategy. Develops technical roadmaps and ensures that services for the suite meet established architectural guidelines and standards. Deep dive into the code to confirm design integrity and maintain a cost-effective straightforward design throughout the teams. Collaborate with cross-functional teams, including developers, operations, and product managers, to gather requirements and ensure architectural design meets the needs of internal and external stakeholders. Collaborate with peers and technical leaders to define/articulate constraints and guidelines. Define and enforce CI/CD standards, development methodologies, and quality assurance processes. Identify and mitigate risks associated with architectural decisions. Anticipate business needs 6+ months out and works with leaders to inject effort. Use resources provided by Architecture Governance on common architecture practices (standards, templates, etc.) to ensure designs and vision reflect our principles and standards Ensure effective adoption of observability tools for proactive alerting of production performance issues, adopt service-owner mindset to ensure quick recovery from problems, and constantly seek opportunities to improve resilience of services from failures. Leverage artificial intelligence tools to identify productivity improvements for engineering teams, as also value-add features for our users. 2. Document and maintain the product & service architecture 3. Drive strategic architecture vision and innovation. Identify and evaluate emerging technologies, industry trends, and best practices to ensure the Value Streams scalability, security, and performance. Provide architecture leadership, focusing on creating and maintaining cross-product and multi-year architecture visions. Identify architecture risks, develop mitigation strategies, and maintain architectural opportunities for all stakeholders. Understand how architecture is done across the industry; research new technology trends; identify innovations that can drive a competitive advantage for UKG products. Bachelors/Master's in engineering / Computer Science or equivalent experience 12 years of software development experience in a fast-paced environment, working through all phases of the software development life cycle. Proven experience as a lead architect or similar role, driving the architecture and implementation of complex software solutions. Possess extensive design portfolios showing high proficiency in Java based development technologies for SaaS and Multi-Tenant systems. Experience leveraging observability tools such as Datadog and Grafana for production monitoring. Experience with modern cloud technology (GCP, AWS, Azure, Kubernetes, etc.) and the ability to design a solution that operates optimally in a cloud environment, including cost optimizations, leveraging managed services, observability, etc. Strong exposure for highly reliable, scalable, secure, and decoupled solution Strong exposure of Continuous Integration and Continuous Delivery process (CI/CD) Experience in detailed analysis, feasibility studies, performance analysis and prototyping Experience in developing Software application for Multiplatform development. Experience in object-oriented programming and design, Service oriented architecture and design patterns Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization. Excellent problems solving skills, with the ability to handle the most complex issues. Experience with relational and non-relational database technologies (SQL Server, PostGres, MySQL, MongoDB, Cassandra, etc.) Experience with modern quality practices to effectively automate testing and eliminate manual test processes will be preferred. Experience with artificial Intelligence and machine learning techniques. Experience with modern analytics technology (BigQuery, Snowflake, Tableau, Looker, etc.). Experience with messaging and event streaming solutions (Kafka, RabbitMQ, Apache Beam, Spark, etc.). 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If exceptions are identified, attempt to research and escalate to the Sr Analyst or Management as needed. Produce process management reports on a daily, weekly, and monthly basis. Performs a variety of moderately complex operational tasks, processes, and functions. Works under the guidance of a Sr. Treasury Compliance Analyst and Management to complete department requests within a timely fashion. Adhere to department guidelines and audit controls to ensure SLA is being met. Maintain effective communication with internal teams, working in coordination with the AML Compliance, Privacy & Risk, Corporate Treasury and Treasury Operations teams to facilitate the completion of all bank compliance requirements. Prepare and complete bank compliance documentation and confirm accuracy of all submitted data to ensure successful processing and approval from bank partners. If exceptions are identified, attempt to research and escalate to the Sr Analyst or Management as needed. Monitor adherence by all teams of the established policies and procedures as it relates to bank compliance requirements. Assume additional responsibilities and duties as necessary to ensure department objectives are met. Effectively communicate bank compliance and state licensing reporting status to the Sr. Treasury Compliance Analyst & Management. Monitor reporting to ensure 100% accuracy against requests. Demonstrate integrity, ethics, accountability, responsibility, initiative, and teamwork at all times. 1+ years of Treasury, Banking industry or compliance experience Bachelor's degree in Accounting, Business, Finance, Economics or related field required Experience with Banking Third Party Payment Processing (TPPP) and Third-Party Sender (TPS) requirements and audits Experience with NACHA Regulatory Rules and annual audit Knowledge of Money Transmission Services (MTS) and Money Service Business (MSB) operating and compliance requirements Experience within a payroll/tax/benefits processing organization or other payments services industry that manages client funds preferred. 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Interdepartmental Collaboration: Work closely with the Trust, Amendments, Tax Notice, QE Filing Ops, and Payment Services System Support Teams to coordinate activities, address issues, and ensure smooth operations. Client Support: Provide professional support to clients regarding their tax filings and payments. Address inquiries and resolve issues promptly. Quality Assurance: Review documents for accuracy and completeness before submission. Ensure compliance with all relevant tax regulations and internal procedures. Task Management: Effectively prioritize and manage multiple tasks to meet deadlines and maintain high-quality service. 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You will work closely with ANZ SEA regional leadership and the global Customer Experience organization to optimize  customer success, leading a team of experts and working closely with clients to ensure they maximize the value of their UKG investments. You will lead a team of over 45 solution consultants and project managers assigned with Workforce Management implementation, dealing with large enterprise clients and their C-Suite. Strategic and Operational Leadership: Develop and execute service strategies to meet and exceed revenue and contribution targets for Professional Services. Matrix Organization Collaboration: Work within a matrix structure, reporting indirectly to the Managing Director and Regional VP and directly within your function to the VP of Global Delivery Services. Pipeline and Backlog Management: Oversee the services pipeline and backlog, ensuring the right mix of services for all product deals in collaboration with Regional GMs. Forecasting and Resource Allocation: Manage services forecasting in line with the International Operations Calendar and allocate global resources effectively, leveraging partners as needed. Risk Management: Implement risk management processes for projects and milestones, ensuring appropriate measures are in place. Consistent Service Delivery: Ensure consistent service delivery across international regions by optimising resources, standardising operational processes, and sharing best practices. Partner Enablement: Support our implementation partners, ensuring they have the resources and guidance needed to succeed. Support Blueprint Development: Develop and implement a consistent support blueprint for both Direct and Indirect support models across international regions. Employee Onboarding and Development: Execute the defined processes to onboard new services employees and enhance productivity through improved implementation methodologies, tools and skills development. Strategic Collaboration: Work with International Operations and Channels to ensure the right services strategy supports regional sales and Implementation channels. Proven ability to impact revenue and margin targets, by supporting and collaborating with sales leadership to meet or exceed all revenue targets for Professional Services and Education Services. Demonstrated leadership experience, managing services in multiple regions beyond APAC. With experience leading teams through organisational change. Bachelors degree or equivalent preferred. 10 years of experience in Services Management within an Enterprise SaaS Software Company. Demonstrated success in consistently exceeding revenue and operational targets. 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And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Join UKG Finance and become a vital force in our mission to lead the HCM software industry. We're not just number crunchers  we're story tellers! We are trusted business partners driving accountability, delivering impactful analysis, focused on the \"Why's\" versus the \"What's\" and ultimately crafting the financial narrative that propels UKG forward. In our team, analytical prowess meets a growth enterprise mindset. We synthesize data, understand business functions, build complex financial models, reimagine business processes and actively shape key decisions. As stewards of financial data, we protect UKG with a business-wide mindset, while our innovation-driven approach anticipates challenges and drives transformative insights. Choosing UKG Finance means embracing a dynamic environment where your skills contribute to a journey beyond conventional finance roles. Let's explore how your unique talents can elevate our mission together. Sr. Financial Analyst, R&D Finance The Sr. Financial Analyst, R&D Finance is a critical role within the EPIC finance team and UKG's broader FP&A organization. This is an exciting and challenging role for a highly motivated, up and coming financial professional eager to support UKG's growing finance organization. This position provides end-to-end financial support for key functions within the R&D organization. The role interacts closely with various individuals from executive management to administrative support. The successful candidate possesses strong analytical and interpersonal skills with an eagerness to learn and grow within the organization. How you will support the R&D organization: Take ownership in the management and reporting of several R&D pillars, providing end-to-end support for leaders across product and engineering Work closely with R&D Finance leadership and other members of the EPIC Finance organization to enhance reporting capabilities and execute on stretch projects across EPIC Finance Build relationships with business partners by meeting with them regularly to share financial results, prepare budget & forecasts, and to add value to their organization Support end-to-end planning and execution of various planning cycles throughout the year including annual budget and routine forecast updates Understand, interpret, and communicate financial results to both finance and business leadership to tell the \"why\" rather than just the \"what\" Become an expert in TM1, D365, and other key systems within UKG to accelerate the forecast timeline, enhance reporting, and increase productivity within the team Develop and formulate key assumptions to accurately reflect business activities and help facilitate decision making for leadership Conceptualize, design, and build models to address business opportunities and provide recommendations to business leaders Think outside the box to develop new ways of working and reporting by leveraging UKG systems and tools Qualifications 5+ years of progressive experience in financial analysis and modeling, working in a technology company preferred B.A. in Finance, Accounting, or a related field Effective communication skills; listening, written and verbal; ability to interact and effectively communicate with staff at all levels of the Company Advanced excel skills including strong data manipulation skills, Power BI a plus Capability to develop financial modeling analysis with key attention to detail Strong organizational and analytical skills to understand business requirements and track plan changes Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster and its supplement. View the Pay Transparency Nondiscrimination Provision UKG participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $78,800 to $100,750, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. 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